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Supporter Accessibility

Cambridge United is committed to ensuring that all supporters are able to enjoy matches at the Abbey Stadium. A guide to our Supporter Accessibility practices and facilities can be found below:

Ambulant and Wheelchair Disabled supporters in receipt of middle to higher level Disability Living Allowance (DLA) or enhanced rate of Personal Independence Payment (PIP) pay their relevant age category and receive a Personal Assistant/Companion ticket free of charge.

Ticket prices for the 2022/23 season are as follows:

Advance Match Ticket Prices Terrace/Wheelchair Prices  Main Stand Family Enclosures Main Stand Blocks B, E, F & AC 1, 2 Main Stand Blocks C & D

Adult

£18 £20 £22 £24
Concessions* £15 £15 £18 £20
Under 18 £10 £10 £12 £18
Under 12 £6 £6 £8 N/A

*Concessions = Seniors (64+), Young Adults (18-21), Serving or Retired Armed Forces and Full-Time Students

Buy tickets online, over the phone by calling 01223 566500 (option 1) or by visiting the Abbey Stadium Ticket Office during the regular opening hours.

To purchase a Disabled Season Ticket, please call us on 01223 566500 where our Ticket Office team will be happy to help you.

If you have any impediments, disabilities or medical conditions that Cambridge United should be aware of, or if you require assistance on arrival to the Abbey Stadium throughout the season, please let us know by emailing info@cambridgeunited.com or by calling 01223 566500.

Please note, Assistance Dogs are permitted inside the Abbey Stadium.

There is limited disabled parking at the Abbey Stadium on Matchdays. The majority of spaces are used by permit holders, however, if you wish to enquire about a space for a particular match, please email info@cambridgeunited.com or call 01223 566500.

Home and away supporters can also take advantage of the Cambridge Park & Ride, with a Matchday return ticket priced at £2.50 from Newmarket Road Park & Ride, CB5 8AA.

The ticket is valid for one passenger only. However, if travelling with children, the normal £3 Park & Ride ticket is also available to purchase, allowing children under the age of 16 to travel free with one fee-paying adult. Click here for more information on the Park & Ride service.

If travelling by train, the Citi 3 bus runs from Cambridge Station to the Abbey Stadium. Please click here for the latest timetable.

Wheelchair Seating:

  • The Club has Wheelchair Bays for home supporters in the Main Stand (x6) and Newmarket Road End (x11) whilst there are 8 wheelchair spaces for away supporters in the South Stand. Please note, each Wheelchair accessible space comes with an adjacent Personal Assistant/Companion seat.

Toilets:

  • Wheelchair accessible toilets are located in the Newmarket Road End (x2) and South Stand (x2) in addition to wheelchair accessible toilets in the Main Stand's Hospitality Area (x1).

Parking:

  • Wheelchair and Pushchair Parking areas are located under the stairs at either end of the Main Stand.

To view the locations of Wheelchair Seating, Toilets and Parking Areas, please see the below map:

Accessibility Map (Update).png

Should you require any assistance during your time at the Abbey Stadium, please speak to a steward, member of staff or Abbey Helper.

Cambridge United prides itself on being an inclusive football club and providing the best customer service for its disabled supporters. The following services are available to both home and away fans.

  • Sensory Bags

Supporters with additional sensory needs can access a free sensory bag courtesy of the Audio For All team at Cambridge United. Both home and away fans can access the bag which includes the following items:

  • Sunflower sticker to make stewards aware of any support needs
  • Ear defenders and in-ear plugs to help with noise control
  • Sensory stress style ball to help ease any anxiety
  • Selection of puzzles and a pen to help keep the mind occupied
  • Pass to enable a queue jump style access through an allocated gate

As these bags are free of charge supporters are politely asked for them to be returned after use. Please click here for more information.

  • Audio for All

Home and away supporters with a visual impairment, additional sensory needs or the elderly can receive audio-descriptive commentary courtesy of the Audio For All team. Expertly trained volunteer fans of Cambridge United provide a highly professional, neutral and entertaining match description for free of charge.
 
The service is broadcast to all parts of the stadium. For more information or to book onto the service, please click here.

  • Picturepath Visual Visitor Guide

Cambridge United has teamed up with picturepath, to provide a visual visitor guide for supporters with an aim to help reduce anxiety for SEN Children.

All fans are able to benefit from using picturepath's visual timelines. The app based timelines will support fans, in particular those with additional needs and heightened anxiety such as autism, in preparation for and during their visit to the stadium.

The guides are available within the existing app that can be downloaded for free via your app store (Apple/Android), simply navigate to add routine, and then “visit with picturepath” to access the guides.

Cambridge United recognises the sunflower logo, which can be worn to let our staff know that the wearer may need additional support or face additional challenges.

The sunflower badge or sticker is a discreet way for the wearer to indicate that they may need extra help, support or time.

Cambridge United staff, stewards, first aiders and Abbey Helpers are trained to ensure that they recognise this logo and what it means.

Please email dslo@cambridgeunited.com to contact our Disabled Supporters Liaison Officer.

Please click here to read the Club's Disability Policy.